Built for trust at every step.
Identity review, optional insurance review, subscription checkout, address privacy, and admin moderation. Here's how these safeguards work, and what they do not guarantee.
How we protect you
Eight layers of trust
ID-verified contractors
Contractors submit a government ID and selfie for manual review before bidding. ID Verified appears only after approval; registration or payment alone does not grant verification.
Insurance document review
Identity verification does not mean a contractor is insured or licensed. An Insured badge requires approved, unexpired insurance documentation. Confirm the coverage and licensing required for your particular project.
Know what badges mean
PrimeTurn does not currently offer a background-check service. ID Verified and Insured refer to separate document reviews; paid membership is not a background check or endorsement.
Approved before bidding
Contractors must verify their identity before bidding, and bids count against their plan allowance (Free: 1/month, Pro: 15/month, Elite: unlimited). Anonymous accounts cannot bid or message.
Secure payments via Stripe
Contractor subscriptions use Stripe-hosted checkout. PrimeTurn does not currently offer project-payment escrow or contractor payouts.
Address gating
Full property addresses are revealed only to the awarded contractor and the property owner — never to losing bidders or the public.
On-platform messaging
Job participants can communicate through PrimeTurn subject to the job’s access rules. Private contact details are not displayed in public job previews.
Disputes & admin review
Either side can open a dispute on a job. Our moderation team can review messages, suspend accounts, and remove listings.
The verification process
From sign-up to verified pro
Documents are reviewed manually. Review times vary; approval is not guaranteed and may require corrected documents.
- 01
Sign up & confirm email
Create a free account. Homeowners can access their dashboard and save drafts immediately; email confirmation is required before publishing a job.
- 02
Submit verification documents
Government ID and live selfie, reviewed manually by our team. Insurance documents are optional.
- 03
Earn your trust badges
ID Verified appears after approved identity review. Insured requires approved, currently valid insurance. Pro and Elite identify active memberships, not verification.
- 04
Start bidding
The Free plan includes 1 bid per month. Pro (15/month) and Elite (unlimited) add more bids and visibility.
What every side gets
Safeguards by role
For property owners
- Approved identity verification is required to bid, including on Free
- Address only revealed to your awarded contractor
- Direct messaging stays on platform — no scraping
- Report job disputes for admin review; project payments are not held in escrow
- Public reviews after every completed job
For contractors
- Every job is from a real, signed-up property owner
- Job alerts match service and location; the number of bids is not guaranteed
- Review available opportunities before choosing a paid plan
- Approved, unexpired insurance documentation can earn an Insured badge
- Completed-job reviews appear on professional profiles
For realtors
- Realtor approval requires license number + state
- Seller leads routed only to approved realtors in coverage
- Saved-vendor network of pros you've worked with before
- Realtor reviews surfaced on your public profile
When something goes wrong
How disputes work
Open the dispute
Either party on an awarded job can file a dispute with one of six categories: payment, quality, no-show, communication, scope, or other.
Admin review
Our moderation team reviews messages, attached evidence and job context. Both sides get a chance to respond.
Resolution
Admins record resolution notes and may take account or listing action. A dispute does not guarantee a refund or recovery of project payments.
Need help with a job that's already in flight?
Contact SupportTrust isn't a tagline.
It's enforced in our database, in our review process, and in every job posted on the platform.