Privacy Policy

We collect information you provide directly when creating an account, posting jobs, submitting bids, or contacting support — such as your name, email, phone number, business details, and service area.

We also collect technical information automatically, including device, browser, IP address, and usage analytics, to keep PrimeTurn secure and improve performance.

To operate the marketplace — matching contractors with clients, processing bids, payments, and subscriptions.

To communicate transactional updates, support replies, security alerts, and (with your consent) marketing.

To prevent fraud, enforce our Terms, and comply with legal obligations.

Limited profile information is shared between contractors and clients as necessary to complete a job (e.g. business name, bids, address once awarded).

We use trusted service providers (payment processing, email delivery, hosting, analytics) under strict data agreements.

We never sell your personal information.

We retain account data for as long as your account is active and as required to comply with legal, accounting, or reporting obligations.

You may request deletion of your account and personal data at any time by contacting support.

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing.

To exercise these rights, email us at privacy@primeturn.net.

We use industry-standard safeguards including encryption in transit, role-based access controls, and continuous monitoring. No system is 100% secure, and you are responsible for safeguarding your credentials.

PrimeTurn uses essential cookies for authentication and session management, plus analytics cookies to understand usage. You can control cookies through your browser settings.

PrimeTurn is not directed to children under 16 and we do not knowingly collect their personal information.

We may update this policy from time to time. Material changes will be communicated via email or in-app notice. Continued use of PrimeTurn after changes means you accept the updated policy.

Questions about this Privacy Policy? Email privacy@primeturn.net or visit our Contact page.